The contract that governs your Equimondo subscription. No commitment, no surprises, and with guarantees written down in black and white – including on the free version.
This text is a courtesy translation. In the event of any discrepancy, the French version prevails.
« Service » : the Equimondo software, accessible in SaaS mode from a browser, and its features. « Client » : the business (riding school, yard, farrier, independent instructor or any other professional in the sector) subscribing to the Service. « Regular rider » : an active rider registered on a recurring basis with the Client, counted over the last twelve rolling months ; visiting riders are unlimited and never counted. « Client Data » : all the data entered or imported by the Client into the Service.
These Terms of service set out the conditions under which EQUIMONDO provides the Service to the Client. They are reserved for businesses. The contract consists of these terms, theData processing agreement (GDPR annex) and the prices in force displayed on the site on the day of subscription. Should an offer aimed at consumers be made available, it would be the subject of dedicated terms incorporating the protective provisions of French consumer law, including consumer mediation.
The Service is accessible online, with no installation, from a recent browser and an internet connection, which the Client provides for itself. The Client creates its account, designates its users and manages their permissions. It undertakes to keep the credentials confidential and to inform EQUIMONDO without delay of any unauthorised use.
EQUIMONDO contractually undertakes to provide free of charge and without time limit, for every account created, the core features relating to the management of the horses and of the business : horse records and care (unlimited horses), breeding register, timetable and online booking, teaching records, website included, sending emails to riders, receiving supplier invoices in the regulatory electronic format and importing the data from the previous software.
Reversibility guarantee : should EQUIMONDO one day cease to provide all or part of the free version, the Client would be informed at least ninety (90) days in advance and would have, throughout that period, a complete and free export of its data in a standard reusable format.
The invoicing and payment module (invoices and quotes compliant with electronic invoicing, automated livery billing, online payment, reminders, accounting exports, electronic signature) is offered on a monthly subscription, with no commitment, in three tiers depending on the number of the Client's regular riders :
| Regular riders | Monthly price |
|---|---|
| Up to 35 | 19 € excl. VAT |
| From 36 to 80 | 29 € excl. VAT |
| More than 80 | 45 € excl. VAT – maximum price, whatever the number of riders |
Prices are exclusive of tax, VAT at the rate in force (currently 20 %) being added at invoicing. Any price change is notified to the Client at least thirty (30) days before it applies ; the Client, free of any commitment, may terminate before it takes effect.
The number of regular riders is calculated automatically by the Service over the last twelve rolling months ; the Client has no declaration to make and can consult this count at any time in its account. When the number approaches the upper threshold, the Client is warned by email beforehand. If the threshold is crossed, the higher tier applies from the following billing period ; the details of the calculation appear on the invoice. Visiting riders, however many there are, are never included in the count.
The subscription is invoiced monthly, in advance. Payment is made by SEPA direct debit or by bank card through our payment provider Stancer. Invoices are issued in the regulatory electronic format and made available in the Client's account.
If a direct debit is rejected, a flat fee of 30 € excl. VAT per rejection is charged to the Client, corresponding to the bank and administrative costs incurred. After unsuccessful reminders, EQUIMONDO may suspend access to the paid modules until the situation is regularised, the Client's data and access to the free version being preserved. Suspension does not release the Client from paying the sums due.
The subscription is entered into for an indefinite term, with no commitment. The Client may terminate at any time, by a simple email to contact@equimondo.fr or from its account, with effect at the end of the current month ; the month begun remains payable, no other fee is due. EQUIMONDO may terminate in the event of a serious unremedied breach (persistent non-payment, fraud, compromise of the security of the Service) after a formal notice that has remained without effect for fifteen (15) days.
Client Data belongs entirely and exclusively to the Client. Data relating to owners' horses (records, care, documents) also belongs to their respective owners, the Client remaining responsible for its relationship with them. EQUIMONDO claims no right over that data and does not exploit it for its own purposes, apart from anonymised processing to improve the Service.
The Client may export all of its data free of charge at any time, in standard reusable formats. After the account is closed, the data remains exportable for sixty (60) days, then is deleted from the live systems, with the exception of accounting records kept for ten (10) years as required by law ; backup copies are purged by rotation within three (3) months.
The electronic signature features (quotes, livery contracts, re-enrolments) rely on Yousign, a French trust service provider qualified under the European eIDAS Regulation. The signatures made benefit from the associated timestamp and evidence file, giving them the evidential value recognised by articles 1366 and 1367 of the French Civil Code.
Included in every plan : updates and new features of the Service, corrective maintenance, daily backups and user support (built-in assistant, then email). EQUIMONDO has a best-efforts obligation as regards the availability of the Service, provided in the state of the art ; scheduled maintenance operations are, as far as possible, carried out outside peak hours and announced in advance.
For the personal data that the Client processes in the Service (riders, owners, team), the Client is the controller and EQUIMONDO the processor within the meaning of article 28 GDPR. The mutual commitments appear in theData processing agreement, which forms an integral part of the contract. For the Client's own data (account, invoicing), EQUIMONDO is the controller under the conditions of the Privacy policy.
EQUIMONDO is and remains the holder of all intellectual property rights in the Service, its software, interfaces and documentation. The Client is granted a personal, non-exclusive, non-assignable and non-transferable right of use, for its own needs and for the term of the contract. It shall not reproduce, decompile (save for statutory exceptions), make available to third parties, sublease or lend the Service.
EQUIMONDO is liable for proven direct damage caused by a breach of its obligations, excluding indirect damage (loss of business, of custom, of data attributable to a lack of diligence by the Client, harm to reputation). EQUIMONDO's total liability, on any grounds whatsoever, is capped at the amount actually paid by the Client over the twelve (12) months preceding the triggering event. The Client remains solely responsible for the accuracy of the data entered, for compliance with its own legal obligations (tax, employment, animal health, federation requirements) and for the lawfulness of the content it publishes through the Service.
Neither party may be held liable for a failure caused by an event of force majeure within the meaning of article 1218 of the French Civil Code and of case law, including in particular widespread failures of networks or hosting providers. If the event lasts more than thirty (30) days, either party may terminate without compensation.
EQUIMONDO may amend these terms. Any substantial change is notified to the Client at least thirty (30) days before it takes effect ; the Client, who is under no commitment, may terminate before that date if it does not accept the new version. Continued use after the effective date constitutes acceptance.
The contract is governed by French law, including for Clients established outside France. Any dispute relating to its formation, performance or termination falls, after an attempt at amicable settlement, within the exclusive jurisdiction of the Commercial Court of Caen.